Shipping & Delivery

Simple Project offers FREE SHIPPING for all products.

Partners with reliable carriers that provide insurance and tracking services, offering standard delivery to your shipping address.

• In the United States, FedEx-Ground is typically used.

After placing your order, we generally dispatch products within 1-2 business days.

• All shipping times are displayed in business days (Monday through Friday, excluding weekends and holidays).
• Shipping times depend on the daily cutoff times of each carrier and may be influenced by warehouse turnover.
• For example, products ordered on a Friday may be dispatched on Monday, or Tuesday.

We prioritize shipping based on proximity. Under normal circumstances, products typically arrive within 4-7 business days. The first day is considered the day after the order is dispatched.

• Specific delivery time may vary depending on factors such as the distance between your location and the shipping destination, carrier operations, weather conditions, holidays, and peak periods.

Delivery addresses are limited to the United States. Some remote areas such as Hawaii, Puerto Rico, Alaska, etc. cannot be delivered. FPO, APO, and PO Box addresses are also not eligible for delivery.

• To confirm whether delivery is available in your area, there are two options:

1. Please enter your area code in the 'Delivery Options' section on the product page. If delivery is not available in your area, a message will appear indicating: 'Item cannot be shipped to your postal code.' We recommend updating your delivery address. If you do not have an alternative delivery address, please refrain from placing an order as we are unable to ship items to your area.
2. For some remote areas, if we determine after your successful order placement that delivery to your address is not possible, we will promptly send you a notification email. Please ensure to check your email promptly.

1. Once we receive your order, we will promptly send you a confirmation email. This email will provide:

2. Once your order has been shipped, we will send you an email informing you of the carrier and tracking number, with which you can track your shipment on the our Track your order page.

• We offer signature-free delivery. Please ensure to promptly check for and receive your package.

Occasionally, items may be out of stock and on backorder.

• You will see the "backordered" displayed on the product page before placing your order.
• Like items in stock, full payment is required for backordered items at the time of purchase. This is to reserve the item for you.
• Within 24 hours of placing your order, we will send you an email notification indicating that the item is on backorder and providing an estimated shipping date.
• Before the scheduled shipping date, we will confirm whether we can ship on time. If any further delays arise, we will inform you via another email.
• To cancel a backordered item, please reach out to our customer service at support@simpleprojectus.com. We will make every effort to help stop the shipment. You will receive an email confirmation of your cancellation, and we will process a refund or update your order as necessary.

1. Please ensure the shipping address is correct before making payment, as shipments will be dispatched based on this address.
2. In the event that you discover an error in the shipping address after the product has been shipped, please note that modifying the address with the carrier may incur additional charges, and only one modification opportunity will be provided. We kindly ask you to double-check the delivery address before making payment to avoid any negative experiences.

1. Please note that you do not need to return the damaged product to us.
2. If you notice any issues with your product, we recommend contacting our customer service at support@simpleprojectus.com within 7 days of receiving your delivery. Please be sure to provide clear photos or videos to illustrate the issue, as this will help us expedite the resolution process for you. For damaged products, please provide photos showing the damaged part, the entire product, and outer packaging.
3. Once the damage is confirmed, we will provide you with a reshipment or refund based on your choice.

• Please note that we will not cover repair or logistics fees incurred if unauthorized handyman services are hired or if returns are arranged without authorization.
• We will not be able to assist with any complaints of damage caused by personal reasons, product installation, or alterations.

• Please contact the carrier and our customer service immediately for investigation. Once the damage is confirmed, we will provide you with a satisfactory solution.

1. Please kindly note that if you ordered multiple products or if certain items need to be shipped separately, we may need to split your order into multiple packages. Before shipping, we'll notify you in advance and provide you with the carrier and tracking number for each package. Different packages may arrive at different times.
2. If your concern has not been resolved, please contact the carrier and our customer service immediately to investigate. We will continue to follow up and provide you with a satisfactory resolution.

1. Please contact the carrier and our customer service immediately to investigate.
2. The specific timing of delivery may vary depending on factors such asthe distance between your location and the shipping destination, carrier operations, weather conditions, holidays, and peak periods. If you're willing to continue waiting for the product to arrive, we would be happy to offer you a discount.
3. If exceptional circumstances are confirmed (such as lost packages) or if the delay is expected to persist for a considerable time, we will provide you with the option for either reshipment or a refund.
4. We are working diligently to ensure precise delivery estimates for all orders. Your patience and understanding are greatly appreciated in advance. Should you have any questions or concerns about your current or future orders, please do not hesitate to contact us.

Here are some steps you can take:

• Within 24 Hours of Delivery Notification:

1. Verify Shipping Address: Ensure the address you provided is correct.
2. Check Common Areas: Look around your home, especially at the front door, porch, or garage.
3. Inquire with Neighbors and Household Members: See if someone else accepted the package.
4. Look for Delivery Notices: Search for any delivery attempt notifications.
5. Contact the Carrier: Use your tracking number to start a claim with the carrier.
6. Wait for Actual Delivery: Sometimes carriers mark packages as delivered before they arrive. Wait 24 hours to see if it shows up.

• After 24 Hours - Contact Our Customer Service: If the package is still missing, reach out to us with the claim number for further assistance. If confirmed lost, we will reship or refund as per your preference.
• Important! Report Missing Items Promptly: Please inform us of any missing items within 7 days of receipt. Delays beyond this period may affect the resolution due to external factors.

Order cancellations are subject to our return policy. If there’s an error in your order, please contact us immediately with details for assistance.

• If not yet shipped: We'll help pause shipment, adjust order info, or cancel it.
• If already shipped: We'll assist with address updates or package intercepts (one-time request). Note: Modifications depend on shipping status and may not always succeed. But please rest assured, we’ll follow up to ensure a satisfactory resolution.
  

• Each order on simpleprojectus.com can only be designated to one address.
• If you wish to purchase multiple items and have them shipped to different addresses, you will need to make separate purchases for each item.