Help & FAQs

We are more than happy to welcome vendors those who have a need for large quantities to work with us. We are more than willing to offer you a discounted price. Therefore we have a Pro Price scheme specifically for these you professionals. Please click on ProPrice to go to the page and fill in the relevant information and we will contact you promptly and work out a discount plan for you.

First of all, please contact at support@simpleprojectus.com. If we receive information that you wish to cancel your order and the product has not been delivered, we will notify FedEx as soon as possible to intercept the delivery.

However, it will take some time for FedEx to notify the courier. It is possible that the package may have already arrived during the notification process. If the interception is unsuccessful, please refuse to sign for the product when it arrives.

Firstly, select the product you need and the quantity.

Second, check your shopping cart for confirmation.

Third, fill in your shipping information, please note that we are currently selling in the United States.

Finally, choose your payment method to pay.

There are "Add order notes" at the bottom of the cart when you view the cart after adding an order. You can add your special requirements here.

Depending on your state, some categories of items are taxed and others are not. We're required to charge sales tax on applicable items if the state you're in mandates it.

Please be sure to provide your order number so that we can check on you.

Simple Project partners with Taskrabbit to provide a convenient and affordable way to get your bathroom essentials professionally installed. For more details, please kindly refer to this page.

Please be assured that as ceramic products are more prone to damage, our products are packaged in foam positioning and rigorously inspected before shipping to provide a satisfactory shopping experience!

Uncontrollable factors during shipping may result in product damage, and we are unable to intervene in ceramic products damaged during shipping. If you receive a damaged parcel, please contact us for a replacement! Please also provide us with pictures of the damage, and please note that damaged products do not need to be sent back to us.

Please contact our customer service in the first instance to inform us of the situation you are experiencing so that we can move forward with resolving the issue.

In the meantime, we kindly ask that you search thoroughly for the package around your home or ask your neighbours to check if they accepted the package on your behalf.

Please contact Fedex directly (1.800.463.3339) to ask for specific information about your package and to obtain a case number.

We will provide you with the carrier and tracking number and you can track the shipment via the carrier's official website or the order tracking page we provide.

When you purchase more than one item, we will send them to you separately. So there will be different tracking numbers.

We will send you an email after you place your order. This will include the order number and your shipping information.

Please check your information as much as possible to make sure you have not made any errors or purchasing mistakes.If you find an error in your information, please contact our customer service as soon as possible.

Absolutely! We will arrange to ship your order after you have confirmed that the order information is correct.

We will send a notification email after the order has been shipped. In addition, we will also notify you of any changes in logistics.

Damaged products do not need to be sent back as we are unable to make a second sale.

Please take a picture of the outer packaging of the product and the specifics of the damage, as well as contact customer service so that we can send you a replacement as soon as possible.

Costs associated with returns for personal reasons depend on your location and which product you purchased. These fees include storage, shelving, and shipping costs etc.

Firstly, please contact customer service to inform them of the situation you are experiencing. Be sure to provide your order information.

We are willing to offer you a discount in the event of a confirmed delivery delay and you are still willing to wait to keep the item.

After you place your order, we will arrange delivery for you within 1-2 business days. Expect the product to be delivered to the address you have filled in within 3-5 working days. Please see Shipping & Delivery for more information.

Please contact both the carrier and our customer service to investigate. If it is confirmed the item is truly damaged, we will be responsible and provide you a proper solution.

Within 30 days from the date of your order, if there is any problem with the product and we are unable to help you restore the product, you can return or exchange it for free.

If you are requesting a return for personal reasons, our returns need to meet the criteria of unused/unbroken/original packaging. Please provide us with clear photos of the ceramic toilet and the outer packaging so that we can check whether it will affect secondary sales.

If you are requesting a return because the product is faulty or broken, please provide us with pictures, but damaged or faulty products do not need to be sent back to us as we are unable to make a second sale.

When we confirm the cancellation of your order, you will receive a refund within 48 hours.

Upon receipt of the return, we will inspect and refund within 7 working days. Refunds will be made to the account you originally paid for, i.e. the same way the refund was received.

If you originally paid using your PayPal account balance, you can find the refund immediately in your PayPal account.

If you initially paid with a credit card, please allow one billing cycle for the refund to show up on your bank statement. This largely depends on how quickly your bank processes refunds.

Since it takes some time to resolve chargeback disputes, it is usually best to wait patiently for the return process to be completed. In the event of unusual delays, please feel free to contact us for assistance.

If you have received a product that is grossly inconsistent with the product page, please feedback to customer service in the first instance so that we can further verify the situation.

If you would like to keep the product, we will refund the price difference to you. If you don't we will provide you with a return label and send you an exchange item.

If you still have questions about our warranty policy, shipping & delivery,return policy, or other frequently asked questions, please click on the relevant section for more information. You can also contact us directly, and we will respond within 24 hours. Thank you!